Privacy Policy

General Data Protection Regulation (GDPR)

In order to comply with the General Data Protection Regulation (GDPR) as of the 25th May 2018, we have updated our privacy policy and revised our processes to ensure that your data is safe.

In this Privacy Policy references to “we” and “us” are to Power And Gas Networks Ltd, PO Box 53, 60 Water Lane, Wilmslow, Cheshire SK9 5AJ (Owners and copyright holders of and other associated websites)

The purpose of this statement is to set out how we use personal information that we may obtain about you, to communicate with you and to personalise our information to you.

What information we collect and how do we use it?

The information we collect via this website may include:

1, Any personal details you type in and submit such as name, address, email address, phone number etc.

2, Data which allows us to recognise you, your preferences and how you use this website, data determined to be essential for the provision of our service.

3, Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

4, Analytics and anonymised search engine data that assist us in the improvement and optimisation of our site. Your personal information is generally shared in a form that does not directly identify you.

5, We do not send promotional mails, emails or SMS messages about our products and services other than in relation to your enquiry or an energy renewal.

6, We do not use your information for any market research purposes.

Under the General Data Protection Regulation we will only collect information necessary to allow us to find you a much better, normally lower cost energy provider for your home or business. The information that we require to do this is obtained within our on-line Enquiry Form(s) and covers your name, address and primary contact details. In making an enquiry, by telephone or ‘on-line’, you are giving us express permission to use your details in pursuant of this aim, in negotiating for you a new energy provider, including Home Bulk Tank, Commercial Bulk Tank, Cylinder LPG, Electricity or Mains Gas.

The information that you provide will only be held by us for this purpose, to provide you with an initial proposal and or, when the time is right for you to enter into a new Supply Agreement with the existing or new supplier. At no point will the information that you provide be sent, sold or disclosed to any third party other than to the supplier that we have proposed as your new supplier.

Your rights

Under The General Data Protection Regulations any data and information provided by you will be stored securely in accordance with Regulations. You will also have the right to remove your details from our database at any time. If you would like us to remove any information held you may contact us at any time by mailing us as

You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, or email us at

Customer Services (Data Request)

Power And Gas Networks Ltd

PO Box 53

60 Water Lane


Cheshire SK9 5AJ

Other Websites

This privacy policy only covers this website. Any other websites, which may be linked to by our website are subject to their own policy, which may differ from ours.